• Customer satisfaction is our foremost corporate goal
• Quality is as defined and expected by our customers
• We serve customers big and small to the same high quality standards
• We are here for our customers - and not vice versa
• We devote full attention to our customers

Guiding principles / Culture

• We focus on customers and markets
• Our strength lies in our teamwork
• We practice open and transparent communication
• Our collaboration is characterised by mutual appreciation and trust
• We work efficiently, with a focus on quality, and with a strong sense of duty
• We learn from mistakes and thus achieve constant improvement
• Our thoughts and actions are target-oriented and forward-looking